1. Scope
1.1. The online shop of Velmar Perli Ltd – www.velmar.com – is directed exclusively to consumers within the meaning of the current Consumer Protection Act of the Republic of Bulgaria (CPA).
1.2. These General Terms and Conditions apply to all purchase contracts concluded through the online jewellery store www.velmar.com, between Velmar Perli Ltd. “Vasil Levski № 51, 1142 Sofia, Bulgaria (SELLER), and any USER (registered or not) of the online store www.velmar.com.
1.3. In all cases, the version of the General Terms and Conditions on the website at the time of conclusion of the contract shall be the applicable terms and conditions for the specific contract.

2. Conclusion of the contract
2.1. Upon completion of the order procedure by activating the “Complete Order” button, the wish to purchase the goods selected by the USER (order) is declared; the SELLER immediately confirms receipt of the order by e-mail using the e-mail address provided by the USER.
2.2. The SELLER has the right to accept the order within three working days of receipt. The order shall be accepted by confirmation via the USER’s e-mail address or by telephone. The purchase contract is concluded only upon acceptance of the order by the SELLER.
2.3. The SELLER reserves the right to sell goods beyond the quantities available and shall manufacture the order accordingly. Due to the individual nature of the jewellery and the specificity of the product, minor discrepancies from the picture of the selected product in the online shop are possible for some products.
2.4. Upon acceptance of the order, all order details are reflected in the acceptance confirmation, including the jewellery production time, delivery time, etc. USERS have the right to correct errors in the accepted order. At all times, USERS have the option of contacting a SELLER representative via live chat available on the online store page www.velmar.com, phone or email.

3. Prices, costs and payment terms
3.1. The price indicated in the SELLER’s online store at the time of placing the order is binding. The price includes the VAT due accordingly. For orders to non-EU countries, customs duties and import duties are borne by the USER.
3.2. The price offered within the special campaigns of Velmar Pearls Ltd. is limited exclusively to the special campaign. Special campaigns are always marked as such and have a specified time limit.
3.3. The delivery price is displayed when the order is reviewed and prior to completion.
3.4. Payment methods are as follows:
(a) Payment on delivery (cash on delivery) for the territory of the Republic of Bulgaria.
b) Payment by bank transfer: payment of the amount due shall be made by bank transfer to the bank account specified by the courier; no payment shall be due to the courier upon receipt of the goods. The account for making the transfer is as follows:
IBAN: BG31FINV91501016136260
c) Direct card payment (MasterCard, Maestro, VISA, VISA Electron, Vpay and JCB), via the Stripe platform.
3.5. When paying by credit card, the card is debited immediately.
3.6. The user’s right to offset counterclaims only exists if these counterclaims are undisputed or have been established as legally binding.

4. Delivery, delivery time and delivery price
4.1. The SELLER makes deliveries within the EU.
4.2 The USER will be informed of the time within which the SELLER will ship the order upon acceptance. The time and method of delivery will be specified in the order confirmation and may be changed according to the USER’s requirements. The delivery period shall commence on the business day following the order confirmation.
4.3. If, for reasons for which the USER is responsible, the Goods cannot be delivered, additional delivery charges will apply in the event of redelivery. In such cases, the cost of delivery and return will be borne by the USER.

5. Property rights; bonus products
5.1. The delivered goods remain the property of the SELLER until the purchase price has been paid in full by the consumer.
5.2. The SELLER reserves the right to request a refund of bonus products received in the event that the prerequisites for the provision of such bonus product are not met.
5.3. A prerequisite for the provision of a bonus product is that the purchase contract continues to exist in the amount of the minimum order value required for its provision. If the order or part of the goods in the order is returned and the order therefore falls below the minimum value required for the bonus product to be granted, the user is obliged to return the bonus product as well. In case the user wishes to purchase the bonus product, he/she can contact the SELLER further by phone, by e-mail or via the live chat of the online store.

6. Warranty and liability
6.1. All goods offered in the SELLER’s online store come with a one-year warranty, valid for damage to the integrity of the goods in circumstances not due to improper use by the USER.
6.2. The current statutory provisions regarding the SELLER’s liability for defects shall apply.
6.3. In the event of a defect in the consumer goods, the CONSUMER is entitled by the contract of sale to make a claim by requesting the SELLER to make the goods fit for use. In this case, the CONSUMER may choose between repairing the goods or replacing them with new ones, unless this is impossible, or the method of compensation chosen by the CONSUMER is disproportionate compared to the other.
6.4. Where the consumer goods are defective, the SELLER shall be obliged to put them into working order at his expense within one month of the claim being made by the CONSUMER.
6.5. In the event of a defect in the consumer goods with the contract of sale, and where the CONSUMER is not satisfied with the resolution of the complaint, the CONSUMER has the right to choose between one of the following options:
– cancellation of the contract and refund of the amount paid by him.
– a price reduction.
6.6. The CONSUMER may not claim cancellation of the contract if the non-conformity of the consumer goods with the contract is insignificant, and the functionality and overall appearance of the goods are preserved.

7. Return of goods
7.1. Every CONSUMER, within the meaning of the Consumer Protection Act, has the right to return one or more goods purchased by him/her within 30 days from the date of receipt, without compensation or penalty and without giving any reason for the return, and in the event that they are not used and the integrity of their packaging is not damaged and they have retained their commercial appearance (all labels, stickers and certificates and gift boxes, if any, are present and factory attached! ) in which it was received and the conditions of the current legislation have been complied with.
7.2. The SELLER is obliged to keep the goods received, their quality and safety until their return to the SELLER. Returned goods must be accompanied by all accompanying documents – receipt and/or invoice, quality certificate, etc.
7.3. The return of purchased goods shall be at the SELLER’s expense, unless otherwise agreed.
7.4. The SELLER shall reimburse by bank transfer in full any amounts received from the USER, including the cost of delivery to the USER’s address (if refundable under Section VI), no later than 7 working days from the date of receipt of the product back from the SELLER.

8. Copyright in photographs and text
8.1. The SELLER authorises the users and users of the online shop to load and view all materials, photographs and texts that are published on the online shop for personal, non-commercial use only and provided that they respect and comply with all copyrights and relevant designations.
8.2. The images and text in the Seller’s online shop are copyright and the copyright holder is Velmar Pearls Ltd. The materials /photos and texts/ therefrom may not be altered in any way nor copied, publicly distributed or given away for any public, commercial or other purpose.
8.3. The use of the materials published in this online shop on other websites is prohibited. The materials on this online store are protected by the Copyright and Related Rights Act and any unauthorized use may be a violation of copyright, trademark rights or other legal provisions.

9. Applicable law and jurisdiction
The applicable law shall be the law in force in the Republic of Bulgaria. In the event of any disputes, the SELLER invites their resolution out of court. In the event that no consensus is reached, the civil courts of the Republic of Bulgaria shall have jurisdiction to resolve the relevant disputes.
Information on online dispute resolution:
The SELLER reserves the right not to participate in a dispute resolution procedure before an online consumer advisory board. Our e-mail address for consumer complaints is: [email protected]